Refund & Cancellation Policy

LiteBroadcast is operated by Shri Technologies.

We provide WhatsApp marketing and broadcast messaging services. Because messaging incurs direct communication costs, our billing and refund rules are transparent and clearly defined below.

• Lifetime Validity: Credits added to your wallet balance never expire. You can use them whenever you wish.
• Non-Refundable: Once funds are added to your wallet, they cannot be withdrawn or refunded back to cash, except in the case of accidental duplicate charges described below.
• Non-Transferable: Wallet balances are tied to your registered business profile and cannot be transferred to other accounts.

• Cancel Anytime: You can cancel your paid Pro subscription at any time directly through your billing portal.
• Active Till End of Term: When you cancel, you continue enjoying discounted Pro rates until the current prepaid billing period ends.
• Auto-Transfer to Starter: If a paid subscription is not renewed, your account automatically transitions to the Starter (Pay-As-You-Go) plan with zero service downtime and your wallet balance stays 100% intact.
• No Partial Refunds: Subscription fees are billed in advance; partial-month refunds for unused days are not provided once a billing cycle starts.

• Message costs are deducted from your wallet balance as messages are dispatched through WhatsApp.
• Messages successfully delivered to recipient phones are non-refundable.
• Charges incurred when sending to invalid recipient numbers are non-refundable as per WhatsApp billing policies. We recommend ensuring your recipient phone list is clean and up to date before launching large campaigns.

Optional one-time onboarding services (such as Assisted WhatsApp Setup or Green Tick application assistance) involve dedicated engineering support. Once our team has begun working on your setup, these one-time fees are non-refundable.

If you experience an accidental duplicate charge or technical payment issue, we will make it right immediately:

• Eligible Situations: You were charged twice for a single top-up, or your bank account was debited but credits were not added to your wallet.
• How to Report: Email your payment transaction ID or bank UTR to billing@litebroadcast.com within 7 days of the transaction.
• Resolution Time: Verified refunds are processed directly back to your original payment method (bank account, card, or UPI) via Razorpay within 5 to 7 business days.

For any billing inquiries, refund requests, or payment confirmations: